Last updated: September 2, 2025
Overview
This Shipping Policy defines the terms under which orders placed through shik.tech are processed, fulfilled, and delivered. The provisions are designed to ensure transparency, consistency, and fairness in the shipment of merchandise.
1. Product Categories
- In‑Stock Items: Products designated as available are prepared for dispatch following standard processing timelines indicated at checkout.
- Pre‑Orders and Back Orders: Items explicitly marked as “Pre‑Order” or “Back Order” typically require 2–4 months for fulfillment from the date of purchase. These timeframes are estimates and may be affected by manufacturing or supply chain conditions.
2. Order Processing and Tracking
- Customers receive confirmation by email upon successful placement of an order.
- A tracking number is provided once the order has shipped.
- Certain high‑value shipments may require signature confirmation upon delivery.
3. Delivery Estimates and Delays
- Delivery dates provided are estimates only and not guaranteed.
- Minor delays within reasonable limits do not qualify for cancellation or refund.
- If your order is significantly delayed, contact [email protected] for assistance. Remedies, if appropriate, will follow the procedures set forth in the Return Policy.
4. Address Accuracy and Changes
- Customers are responsible for ensuring that shipping information is accurate and complete.
- Requests for address changes must be made immediately after order placement and may only be honored if the order has not yet shipped.
- Shik is not responsible for delays, losses, or additional costs arising from incorrect or incomplete addresses provided by the customer.
5. International Shipping, Duties, and Taxes
- International shipments may be subject to import duties, VAT, tariffs, and customs fees not included in the product price.
- Such charges are the sole responsibility of the customer and may be collected upon delivery.
- Customs inspections can introduce additional delays beyond Shik’s control.
6. Lost or Damaged Shipments
- Customers must report lost or damaged parcels within 7 calendar days of the expected delivery date.
- Shik will coordinate with the carrier to investigate and provide updates regarding the resolution.
7. Split Shipments
- Shik reserves the right to fulfill orders in multiple consignments where operationally necessary.
- Customers will receive tracking information for each separate shipment.
8. Title and Risk of Loss
Title to and risk of loss for products pass to the customer upon delivery of the goods to the carrier. Shik is not liable for delays or failures in delivery caused by the carrier or external circumstances beyond its reasonable control.
9. Contact
For questions regarding shipping, please contact [email protected].