Shipping & Returns

Overview

This Shipping Policy defines the terms under which orders placed through shik.tech are processed, fulfilled, and delivered. The provisions are designed to ensure transparency, consistency, and fairness in the shipment of merchandise.

1. Product Categories

• In‑Stock Items: Products designated as available are prepared for dispatch following standard processing timelines indicated at checkout.
• Pre‑Orders and Back Orders: Items explicitly marked as “Pre‑Order” or “Back Order” typically require 2–4 months for fulfillment from the date of purchase. These timeframes are estimates and may be affected by manufacturing or supply chain conditions.

2. Order Processing and Tracking

• Customers receive confirmation by email upon successful placement of an order.
• A tracking number is provided once the order has shipped.
• Certain high‑value shipments may require signature confirmation upon delivery.

3. Delivery Estimates and Delays

• Delivery dates provided are estimates only and not guaranteed.
• Minor delays within reasonable limits do not qualify for cancellation or refund.
• If your order is significantly delayed, contact [email protected] for assistance. Remedies, if appropriate, will follow the procedures set forth in the Return Policy.

4. Address Accuracy and Changes

• Customers are responsible for ensuring that shipping information is accurate and complete.
• Requests for address changes must be made immediately after order placement and may only be honored if the order has not yet shipped.
• Shik is not responsible for delays, losses, or additional costs arising from incorrect or incomplete addresses provided by the customer.

5. International Shipping, Duties, and Taxes

• International shipments may be subject to import duties, VAT, tariffs, and customs fees not included in the product price.
• Such charges are the sole responsibility of the customer and may be collected upon delivery.
• Customs inspections can introduce additional delays beyond Shik’s control.

6. Lost or Damaged Shipments

• Customers must report lost or damaged parcels within 7 calendar days of the expected delivery date.
• Shik will coordinate with the carrier to investigate and provide updates regarding the resolution.

7. Split Shipments

• Shik reserves the right to fulfill orders in multiple consignments where operationally necessary.
• Customers will receive tracking information for each separate shipment.

8. Title and Risk of Loss

Title to and risk of loss for products pass to the customer upon delivery of the goods to the carrier. Shik is not liable for delays or failures in delivery caused by the carrier or external circumstances beyond its reasonable control.

Overview

This Return Policy establishes the principles governing returns, refunds, and exchanges for purchases completed through shik.tech. The intent is to ensure clarity, fairness, and consistency for both the customer and Shik.

1. Eligibility Period

Customers may submit a return request within 30 calendar days from the confirmed date of delivery.

2. Condition of Merchandise

• Returned items must remain unused, in original condition, and include all labels, accessories, and packaging.
• Assembled or modified DIY kits are not eligible for return under any circumstances.

3. Exclusions

• Pre‑Orders and Back Orders: Once dispatched, these items are not eligible for return due to change of mind. Standard statutory rights continue to apply in cases of defect, significant misrepresentation, or as otherwise mandated by applicable law.
• Defective or damaged items: If you believe your product is defective or has sustained damage, please contact us promptly at [email protected]. Following evaluation, Shik will arrange for a replacement or refund where appropriate.

4. Return Procedure

• Contact [email protected] to obtain prior authorization.
• If approved, you will receive instructions and, if applicable, a prepaid return shipping label.
• Unauthorized or unsolicited returns will not be accepted and may be returned to sender.

5. Shipping Costs

Unless otherwise agreed in writing, customers are responsible for the cost of return shipping. A trackable shipping service is strongly recommended. Shik is not liable for returns lost or damaged in transit.

6. Refunds

• Upon receipt and inspection of the returned item, Shik will notify you regarding approval or denial of the refund request.
• Approved refunds will be processed to the original payment method used at checkout.
• Refunds are typically completed within 14 business days of our receipt of the return. Additional processing time may be required by your financial institution.

7. Non‑Refundable Charges

• Original outbound shipping fees are non‑refundable.
• Duties, tariffs, or customs levies paid to government authorities cannot be refunded by Shik. Customers may seek reimbursement directly from their local authority, where permitted.

8. Material Non‑Conformity

If the product received materially differs from the published specifications, you must notify Shik within 30 calendar days of delivery and provide supporting documentation. Upon confirmation, we will arrange either a replacement or refund.